By: ALBERTUS GELDENHUYS | Mon Jul 22, 2019 at 11.47 AM
The whole experience was great. The tour managers were knowledgeable, friendly, organized and helpful. The hotels were great and in all we will recommend this tour to anybody. The bus drivers were great and we felt safe at all times.
It was a great experience for me and my daughter. Hotels were just fine as expected for budget accommodation.
Tour Manager was very knowledgeable and helpful.
By: A trusted customer | Fri Jul 12, 2019 at 03.50 PM
We have mixed experiences about this tour. First of all I'm mentioning bad onces & then I will cover good parts.
Bad Experiences:
1. 1st Day Hotel experience is really very bad. The Clarion Hotel in Calgary City having lot of problems lik..e - water logging in bathrooms, mal-functionl AC, very rude behaviour from font desk staff, making delay in alotting rooms though there wre plenty of vacant rooms are there and we already booked rooms in that hotel a month ago.
2. Transportation from Calgary Airport to Clarion Hotel was very problematic as the authorized Cab driver as well as Hotel Front Desk staff were not co-operating for re-imbursing the money initially. We got the money after we had round of escalations with Hotel Management & Tours4Fun.
3. We have prior experiences in travelling with a tour group where personally we didn't checkedin the hotel. But, in this scenario, first 2 days, we have seen this issue where we need to show all details and enquire about our hotel resevations. There was no Tours4Fun or Wester representative to handle that.
4. 4th day's lunch was just a disaster. There are lot of resturants in Jasper town with ecomonical options for meal/foods. But, not sure why they had booked for a Korean Resturant(Kimichi House) with extremely bad-tasted-soup-only-meal. We were not able to eat this. And they were not providing altenate meal option also though it was already paid by us. They should understand that the meal option should be acceptable to generic people and not for a specific region. Even most of our chinese travel-mates also could not manage to eat that bogus meal. Wester/Tours4Fun also not refunding that meal money for both of us.
Good Experiences:
1. Bus coach driver Paul & Tour Guide Lisa were really good & friendly. They were showing and explaining the places very descriptive ways.
2. Lunch at Fairmont Spring Banff Hotel was just awesome.
3. Hotel Voyeger Inn at Banff & Athabasca Hote at Jasper town are good hotels and nice arrangements in rooms. Though both of them are lacking elevator as they are very old & refurbishes recently. The sceni views from them just breathtaking.
4. Breakfast bouffets are good in all 3 hotels - Clarion at Calgary, Hotel Voyeger Inn at Banff & Athabasca Hote at Jasper town.
5. The places where we went for visting all are superb and gorgous. I can't explain their beauties in words.Read full review
It was great fun. Very well managed and well paced over the 4 days. Hotels were great (except Clarion), food was great.. Most importantly, we had a great tour guide (Lisa Rong) as well as a very courteous driver (Paul) with Westar. Lisa rea..lly went out of her way to take care of guests and some of our personal requests specially on the food menu. The driver Paul was very knowledgeable - he knew the mountains and lakes and certainly a great story teller.Read full review
One of the holiday inn express hotel we stayed in didn’t have airoxsitioning. The succeeding hotels has also problems with air conditioning that some of us had to transfer rooms. Hotels also were far from city. The only saving grace was ..the tour guide LEX. Very knowledgeable and funnyRead full review
By: Yasmin Soberanes | Sun Jun 23, 2019 at 07.49 PM
xcellent tour!,
the tour guide makes it very smooth and nicer. Our tour guide, kris zhang was very responsible, professional, helpful and kind all the time. Also, was very professional. Our hotel accommodation was more than expected, n..ice room The tour accomplish all they promoted at web page. Definitely I recommend it!Read full review
By: Hartanti Irwanto | Tue Jun 11, 2019 at 05.15 PM
I joined this tour with my family, my parents, my uncle, my aunties. I can say this tour is great and worth the price, suitable for kids, adults, and elderly. The schedule, the bus, the hotel was good. The Tour Leader, TIM, is very nice an..d informative. I appreciate that he always inform us about the toilet locations, some choice for lunch/ dinner, and other useful information about the place we're going to go.
Just 1 suggestion if I may say, about the meeting point at Schipol Airport. I think it is better if it's said the meeting point is in front of Burger King Arrival Hall Schipol Airport.
I had trouble to find the meeting point, that day ... hahaha ... i was panic, and I can't find the meeting point. After I called and I got the clue of Burger King, I can find it easily.
But after the hectic at the beginning, I'm so thankful that all other things run okay.
Thank you for the nice experience.Read full review