Kenny Huang is a very good tour guide.he give us a good itternery and excellent service.This tour package is wonderfull.My mom and me have a great time at Niagara....especially my mom because she have difficulty with walk and Kenny Huang gi..ve us his patience for assisting my mom.Read full review
It was a wonderful tour. Watkins glen and Niagara Falls are spectacular. The tour guide, Kenny Huang, did a very good job. He is friendly and took care of everyone in the group. He introduced the attractions well. I really enjoyed this trip...Read full review
The tour guide, Kenny Huang, is very friendly. He took care of everyone in the group. He told us the history and details of every attraction. I really enjoy the trip.
I took their three days tour from New York to cover Niagara, Washington DC, Philadelphia and back to New York. I liked it thoroughly and would recommend you. Be clear that you need to pay fee for attractions, you cannot say they shouldn't c..harge; they need to pay and hence charge. They charge a service fee of $ 24 for three days; this is okay, not a problem given the service. I loved to pay it. Yes, they should make it clear in their reservation system, I am sure it would rather make it better for everyone. Another recommendation for the company is to keep a little extra time for Philadelphia; while every other attraction was given enough time, time in Philadelphia wasn't enough.
Nevertheless, great value for money, go for it.Read full review
Coaches and guides were good but some water should be provided
on board also drinks holders at the seats.
Hotels were fine but some early starts were unnecessary in our opinion it is a holiday not an army trip !
When I booked this tour I was a bit hesitant, but went ahead after reading all the reviews. Good thing I did and I highly recommend it.
From the tour Guide Helena, she was awesome and the patience of taking care of 50 or more adults wit..h different personalities and backgrounds. We had a baby crying in the bus and she tried to make the baby stop crying by holding her and playing with her. Now that's what you call very good customer service.
The bus driver, Mr. Lee (I think that's his name) was an experienced long haul driver.
The only complain we have was at the hotel. Our room was clean but the bathroom smelled like urine. Housekeeping can do a much better job. We did not call the Front Desk as we were only there for one (1) night and it was pretty late. After being on the road for more than 10 hours. We just wanted to shower and get some shut eye.Read full review
100% LOVED OUR DESTINATION & WENDY WEN OUR TOUR GUIDE!!
By: Anonymous | Tue Oct 03, 2017 at 07.15 PM
Bus tour was awesome!! Niagara Falls Canada was amazing!!!!! All our destinations were great but Wendy Wen was absolutely professional, very informative & just a wonderful tour guide!!!! She is great!!!! Jane LeBlanc & Kenny Kemp!!!! From L..ouisianaRead full review
Great value for the 3 day tour. I like how we can select the attractions that we want to join or skip to have more free time. Our tour guide Matthew is very helpful and very accommodating