Sights are all fantastic. Athabasca Glacier's tour guide, Eliz, provided the best and most engaging commentary. Hence the best experience of the tour.
The main tour vehicle sound system could be better as the sound quality at the rear end ..was muffled for me, a senior. But when we sat in front the guide's comments were clearer. Video system in the coach could be activated for schedule reminders and synchronised with the location via GPS or pre-recorded messages to enhance tourists' experience. The management of the coach mechanical stalling and delay departing from the Icefield Center could be better.
For a first time customer of T4F, I did not find my queries during reservation, not adequately responded by T4F. Now I understand better T4F's standard format, a "one size fit all" approach. A more personal attention to initial enquiries would improve customer service. While the actual tour operation was contracted out and not wholly controlled by T4F, the initial reservation and engagement with customer is. Hence my low rating for this.
C K Tan.Read full review
Less time at Johnston Canyon. At our age we needed more time to complete uneven 865 m walk to see the first falls. It will always remain a regret as we couldn't view such exciting attraction due to lack of sufficient time. Good luck for oth..er senior tourists.Read full review
I am usually the taking-a-rental-car type of traveller, but I am so glad that I did the tour cos it gave me a great introduction not just to the park, but also to all the practicalities around. I would never be able to recognise all the mou..ntains and lakes and all the stories behind if I were to do it on my own.
Also I am glad to see that the national parks in Canada have stricter rules on how many people/cars are allowed to each spot, the parking lots are generally smaller and off-site and people would need to take a shuttle to get there. Not to mention that even the road to the Moraine lake is closed (already around 10pm in early September) when the parking lot (for private cars) is full. However, being on a tourbus you don't have to worry abou none of that since they are designated parking for that.
Note that the cruise to the Maligne lake is very weather dependent, all cruise on the morning of Sep 5 (sunny day) was cancelled due to the heavy fog just surrounding the lake area. The lake staff the best time is to come here in a hot clear day in the afternoon.
I was on two different busses during the 4-day tour with two different guides. The first driver we had – Mike, was a great driver and full of charisma. I saw him documenting each stop we made with his logbook very carefully, also sang for us and explained about the park environmental issues.
Some improvements would be better cleaning of the buses, I could see stains on the bus windows which is not so pleasant when you wnat to take lots of pictures.
And yes the tour is mostly catered to Chinese tourists, some guides are better in English than others, but generally I think all the non-Chinese speaking on our buses were quite content.
You might not get the best hotel rooms with a view, or do an upgrade.
Afterall very content with the tour, ready to go back and explore on my own now I know which are my favorites.Read full review
Good bang for the buck!!! Clarion hotel & conference centre for 4N was not a good one especially the old lady at their front desk. Good tour guides except for their very thick accent...hard to understand the words they’re saying. Excellen..t driver in Mike!!!Read full review
The tour was good and the places shown were very nice. However, few areas for improvement remain:
While our tour guide David was nice and helpful, his english could have been better. Many times it was hard to understand him.
Also, a lot.. of time (3-4 hours a day) was wasted bringing the tour bus back to calgary after day trip in Banff or Jasper - however, some tourists got hotels in Banff/Jasper, while we got hotel in Calgary. Not sure why we didn't get a hotel in Bannf/Jasper (aside from one day). So we spent a lot of extra time in the bus going back and forth. This could have been planned better. I understand the cost aspect but don't know why some tourists got better treatment than others?
The driver - Mike - was excellent.
The Clarion hotel in Calgary was older but ok for the price paid. The hotel in Jasper was nicer.Read full review
My only complaints are:
1) The Clarion Hotel & Conference Centre scored so low in my books. Maybe just 5 out of 10.
2) The Robson Inn didn’t have elevators. Difficult for seniors to carry luggage’s up their 2nd floor rooms thru the stai..rs.
3) Although aware from the start that this tour have many Chinese tourists, the two guides we had can speak English but not fluently as most of the time We (non-Chinese) can not understand the words because of their very thick Chinese accent.
Our bus driver Mike was great.Read full review
I have rated 3 stars because the itinerary which they covered could be covered in 3 days instead of 4 days they wasted much of time travelling to and from Calgary in that time we would have covered more places and clarionhotel was below sta..ndard
But the tour guides were nice they were right on time each day no problem with the guides.whatever they have told to delivered they delivered on the first day also they were on time to take usRead full review