Never again!!
Reservation # E-2031472
We are now the fourth day of the 5 days Canadian Rockies mountains tour , I write to give up the tour now and complain the ridiculous arrangement of the itinerary.
As I thought that you are the leading ..and professional travel agency among the industry and now we are very disappointed.
We have the following complaint:
1) Almost everyday we need to spend at least six hours travelling to and fro the same highways for the same repeated starting points as to go to the destinations that are within two hours drives in distance.
Supposedly it should be a circuit route arranged.
2) One of my family member is 84 years old lady. No any appropriate advice from your so called TOUR4FUN experts office was given and we need to give up the tour on the last day after four days torture.please refer the follows:
3) The lunch time everyday is less then one hours everyday which is not make sense (including getting off from the coach, finding restaurant, order and waitOMG for the food, getting back to coach)
Moreover, we pay extra money to book 2 rooms for three people for including the 80+ old lady and myself 60 years old, our rooms were assigned far far away (like today rooms one at fifth and the other at third floor ) that we could not take care of each other.
We found that some of the other members like us is planning to complain. That means that we are not the only people not satisfying the false arrangements.
Please refund whole or portion of the money for our time loss or any compensation we should deserved.
As a responsible company, I wish that you will face the matters seriously.
A tired passengerRead full review
What an amazing Niagara falls! I had one of my best experiences with Maid of the Mist, this optional tour is a must-join. We chose Walking Glen tour, Niagara in-depth tour and Maid of the Mist for our trip, timing is pretty perfect so that ..we have enough time to take a break. Schedule arrangement is pretty perfect, we started quite early, at 6:30 am in 2nd day but it deserved to enjoy the day tour and arrived Chinatown at around 9pm Highly recommend this tourRead full review
Because, the tour is not what we expected, traveling 4.5 hours from one place to stay there barely 30 minutes, and then traveling again 4.5 hours to go to the hotel, definitely that's not the definition of a tour, our tour guide of the firs..t 3 days, was excellent but then you pass us to a different "guide" and was a horrible service. Definitely not worth the money, and the food service is very bad, only Chinese food options, not everyone likes Chinese, and the day of the train tour, our lunch was cold. The only good thing was the landscaping, good pictures but not enough time to enjoy the place and more than 8 hours traveling is just something very stupid.!Read full review
By: Daniele Schacca | Sun Oct 06, 2019 at 01.26 AM
Brian Montgomery was the best tour guide ever!!! I would love to book another tour with him and not my other tour guide. The drivers need to relax more and stop driving aggressively
Thank you Kitty Huang for this beautiful tour. The 3 day tour is a real value for money if your dates are tightly packed...Kitty ...you really co-ordinated well...cheers
We thoroughly enjoyed our Niagara tour. The falls are of course spectacular, the overnight accommodation was very good, and the tour guide was excellent
Excellent trip from Mother Nature in such a short time. We had an excellent tour guide Ms. Kitty Huang.
Excellent trip overall.
I would travel again with Tours4fun.