I want to acknowledge my tour guides from the 5 day Rocky Mountain Tour.
Yifu and Victor were the guide/driver for the Jasper portion.
Lisa for Day #1 of Banff.
Yifu for Day #2 of Banff.
Each was excellent in the care they provided for me a..nd those on my tour.
Please acknowledge their excellent care and service.
Thank you!Read full review
Miss information on the train booking. Promised sleeper three times but it was not true! Accommodation on the train poor. The Banff hotel was not cleaned each day as requested with specific notes ., food was good. Some of the stops were no..t long enough to do the walks planned. Use the wash room or do the walk but not both.
Driver/guide in the van were excellent days.Read full review
Excellent tour for day trip, breathtaking sights, tour guide knowledgeable about area and the region, very glad we did this tour it’s a full day of touring but worth it.
Bilingual translation is excellent needs to be inclusive with all.. passengers, noticed a drop off very early in the day and tips expectedRead full review
The guide was very nice but could barely speak English. I couldn't understand what was said half the time. There is also a hidden $9 per person mandatory "tip" that is demanded of you in cash at the end of the tour. You have to really read ..the terms and conditions to find that out. My boyfriend did not have cash on him so they dropped us off at a bank that had a 3$ fee to take money out. When we gave the guy a 20 and asked for change he pretended to not have any. When further pushed he magically came across some in his pocket. Overall, we paid for the tour plus $21 in tips and could barely understand the tour. Not impressed.Read full review
By: Patricia O'Callaghan | Tue Jul 30, 2019 at 04.41 AM
The first tour of Calgary city was just a tour of the library and a music museum so for me it was not a tour of Calgary. The tour operator was great. It would have been better to know the intinary in advance to make a decision to go or not ..or at least to be able to be dropped of in Calgary then meet back in 3 hrs. Where my accommodation was in Calgary it meant a lot of early days and late nights I felt I was on the. Coach longer than I,was off it. Reticulous when every one else stayed where the tour was I then had a 2hr drive back to the hotel which was no where near any where you could go to eat.The hotel I was in at Banf was an inn not a hotel and it was old fashioned and tired and the breakfast room was not attached to,the inn also there was no lift. I just couldn't get up,the stairs with my case I had to ask for a room change on the ground floor which they could not do. It was resolved by them taking my case to my room and in the morning bringing it back down. Other than the tour of Calgary the rest of the tour content was good.Read full review
Excellent communication, professional service and an outstanding experience. For my first tour with this company, I was highly impressed! Would take another tour, anytime! Dr. G
Tour guide and driver were knowledgeable and friendly. Driver drove cautiously. Nice places to visit. What I disliked was the hotel included in the package. Hotel was old, and untidy.
The tour guide, bus driver were personable and courteous. The tour guide did an outstanding job providing information on the way to Banff, and while in the park. We were provided time lines for visiting various sites. All was excellent.